Robotic Process Automation

Robotic Process Automation


Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate humans actions interacting with digital systems and software. Just like people, software robots can do things like understand what’s on a screen, complete the right keystrokes, navigate systems, identify and extract data, and perform a wide range of defined actions. But software robots can do it faster and more consistently than people, without the need to get up and stretch or take a coffee Robotic process automation streamlines workflows, which makes organizations more profitable, flexible, and responsive. It also increases employee satisfaction, engagement, and productivity by removing mundane tasks from their workdays.



                          





Types of RPA

There are 3 major types of robotic process automation: attended automation, unattended automation, and hybrid RPA.

1. Attended Automation

This type of bot resides on the user’s machine and is usually invoked by the user. Attended automation is best suited for tasks that are triggered at points that are programmatically hard to detect.

For instance, let’s say a customer service representative would normally need up to 3 screens and complete 5 manual steps so as to complete a transaction. Instead of going through all of these, the customer service rep can choose to launch an automation code.

RPA bots can work like a rep, perform the needed operations and ask for guidance from the rep if there is a need. For employees that face customers and still need to complete manual work, attended automation can be deployed to augment these tasks.

2. Unattended Automation

These bots are like batch processes on the cloud and data processing tasks are completed in the background. Unattended automation is deal for reducing the work of back-office employees. Unattended automation can be launched in the following ways: data input in a specified location, bot initiated, orchestrator initiated, and specified intervals.

3. Hybrid RPA

In this type of RPA, attended and unattended RPA boys are combined so as to provide automation for both back and front office activities. This allows for end to end automation of a process.

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